Explorer
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| Intent | Department | Language | Mood | Outcome | first reply | turns | Photos |
|---|---|---|---|---|---|---|---|
| Availability | Housewares | Mauritian Creole | Positive | Answered | 1.8 hrs | 83 | 12 |
| Product details | Housewares | English | Curious | Answered | 2.3 hrs | 82 | 14 |
| Deposit & instalments | Motorcycles | Mauritian Creole | Curious | Partly answered | 4.3 hrs | 65 | 1 |
| Product details | Appliances | English | Curious | Answered | 5.7 hrs | 64 | 3 |
| After-sales & faults | Appliances | English | Frustrated | Answered | 1.4 hrs | 62 | 3 |
| Complaint | Appliances | English | Angry | Answered | 7 min | 59 | |
| Availability | Music & audio | English | Curious | Partly answered | 1.2 hrs | 59 | 3 |
| Availability | Motorcycles | English | Curious | Partly answered | 3.3 hrs | 53 | 1 |
| After-sales & faults | Appliances | English | Neutral | Partly answered | 1.6 days | 50 | 2 |
| Availability | Fitness | English | Curious | Answered | 14.2 hrs | 50 | 5 |
| Payment & ordering | Electronics | English | Neutral | Answered | 4.1 hrs | 48 | 4 |
| Spare parts | Health & styling | English | Curious | Answered | 2.1 hrs | 46 | 2 |
| Complaint | Furniture | Mauritian Creole | Frustrated | Partly answered | 20 min | 46 | 3 |
| Payment & ordering | Furniture | English | Frustrated | Answered | 2.2 hrs | 43 | 1 |
| Complaint | Motorcycles | Mauritian Creole | Angry | Answered | 3.9 hrs | 43 | 1 |
| Jobs & HR | No product | English | Curious | Answered | 7 min | 43 | 1 |
| Availability | Motorcycles | English | Curious | Partly answered | 3 min | 41 | 2 |
| Availability | Motorcycles | English | Curious | Answered | 2.2 hrs | 41 | 1 |
| Availability | Health & styling | English | Curious | Partly answered | 1.4 hrs | 41 | 1 |
| Delivery | Appliances | Mauritian Creole | Frustrated | Answered | 1.7 hrs | 41 | 1 |
| Availability | Health & styling | English | Curious | Partly answered | 3.3 hrs | 40 | 2 |
| Availability | Health & styling | English | Curious | Answered | 12.0 hrs | 39 | 5 |
| After-sales & faults | Housewares | English | Frustrated | Answered | 3.5 hrs | 39 | 11 |
| Availability | Appliances | English | Curious | Answered | 3.5 hrs | 38 | 2 |
| Payment & ordering | Appliances | English | Curious | Answered | 16 min | 38 | 2 |